Responsible Gambling

Maintaining Control

Gambling should be treated as a fun pastime, and not as a means to generate income. Whilst the majority of the population can treat gambling as recreation and spend only what they can afford to risk, for some it can be more difficult. In order to maintain control of your gambling habits we remind you to always consider the following points:

* Gambling should be done in moderation and undertaken as a form of leisure and not as a genuine way of making money.
* Avoid chasing losses - there will always be another day.
* Only gamble when you can cover the losses.
* Keep track of the time and monitor the amount of money you spend.
* Should you need a break from gambling, self-exclusion from one or all products can be activated by contacting Support.

If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations which we have detailed below.


Do you have a problem?

If you are concerned that gambling has had a negative impact on your life or someone else's then the following questions may help you find out.

Does gambling prevent you from attending work or college?
2. Do you gamble to pass time or to escape boredom?
3. Do you gamble alone for long periods of time?
4. Have others ever criticised you for your gambling?
5. Have you lost interest in family, friends or hobbies due to gambling?
6. Have you ever lied to cover up the amount of money or time you spend gambling?
7. Have you lied, stolen or borrowed in order to maintain betting habits?
8. Are you reluctant to spend "gambling money" on anything else?
9. Do you gamble until you lose all your money?
10. After losing, do you feel that you have to try and win back the losses as soon as possible?
11. If you run out of money when gambling, do you feel despair and/or feel the need to gamble again as soon as possible?
12. Do arguments, frustrations or disappointments make you want to gamble?
13. Does gambling make you depressed or even suicidal?

The more questions that you answer "yes" to, the more likely it is that you are experiencing difficulties with your gambling. To speak with someone who can give you advice and support, please contact one of the specialized organisations listed bellow.

Deposit Limits 

All our listed casinos have a Deposit Limit which can be set on each customer’s account. Please contact the casino representatives to request a deposit limit to be set. Please state the limit amount you wish to have and also if you want it to be daily, for a 7 day period or for a 30 day period. When you set a limit it will be in effect from that day and onwards. Example: if you set a 7 day deposit limit of 50, you will be able to deposit 50 during the following 7 days, starting from the moment the limit is set. After the 7 days period has passed, you will be able to deposit another 50 during a new 7 day period and so on. A decrease in the deposit limit will take effect immediately (after our support has dealt with your request), but an increase can only occur after a cooling-off period, in order to avoid rash decisions. 

Standard account closure


Should you wish to take a break from gambling, whatever the reason may be, we offer you to close/freeze your account with us. To close your account please a casino representative.

Cooling off

If you wish to take a time limited break all casinos offer a cooling off feature. To activate cool off please contact a casino representative. You can choose to cool off for 24 hours, 7 days, 30 days or three months. After this period has passed your account will automatically be reopened.

Self-exclusion

If you feel that you may have lost control of your gambling, all casinos offer you to self-exclude your account. You can choose to self-exclude your account for a period of the following choices: six months or one year. You can do this by contacting a casino representative. Self-exclusion means that your account will remain absolutely closed for the period of your choice, and will not be reactivated under any circumstances during the exclusion period. This is the major difference from a standard account closure request.

If you are considering self-exclusion, please remember to contact all gambling companies with whom you have accounts and ask to self-exclude with them too. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites.

Gambling Counselling Organisations

GamCare, the leading authority providing counselling, advice and practical help in addressing the social impact of gambling in the UK, can be visited at: www.gamcare.org.uk. Its confidential helpline is: 0845 6000 133. Non-UK residents can contact GamCare for details of International support organisations.
* Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. The Gamblers Anonymous international service site is at: www.gamblersanonymous.org.uk.
* Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operates from locations both within the UK and internationally. Its site can be accessed at: www.gamblingtherapy.org

Underage Gambling

It is illegal for anyone under the age of 18 to open an account or to gamble on our listed casinos. All of our listed casinos check on all customers who use payment mechanisms which are available to under 18s and additionally perform random age verification checks on customers using other forms of funding mechanisms.

Note than anyone under the age of 18 found to open an account will have any winnings forfeited and may also be reported to the police.

Filtering Systems

Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites.